Returns and exchanges
Introducing Free Shipping In EU over 150 eur
There’s plenty of great news we would like to share with you. We are introducing free shipping to all countries, within the European community over 150 eur and adding new stuff to our range of products.
Returns and exchanges
When you received your package you have 10 days to reconsider(available ONLY for non custom-made items, please make sure you check what type of product you are adding to cart) .
Of course, we want you to be in love with your lovely order.
If you wish to return any items of your order, then we ask you to follow these steps. In this way, we know that your return is coming and your refund will be processed quicker.
Safe, sound and easy…
Your return needs to be announced, by letting us know in an email within these 10 days and your return package need to be accepted by us in Berlin within four weeks. Please take in consideration how much time it will take for the package to be returned to us. Check your local post office of a carrier for delivery time frames.
It's your responsibility till it reaches us.
We can’t be held responsible for any delays, missing items or damage.
Several types of goods are exempt from being returned. Goods that have been customized, custom made or made to measure cannot be returned under this policy as they are not in a saleable condition.
Additional non-returnable items:
Returns will only be accepted if they are sent in original packaging and in the same condition including the price tags attached to the items.
Don't use any other packaging to return the item(s).
Please note that original shipping charges are non-refundable.
If you wish to return all your items during our Free Shipping offer, please be aware we will deduct the original shipping charges of the refund amount.
Refunds and processing
Refunds will be processed within approximately 7 to 10 business days after we receive your return.
If your return does not meet the conditions listed, the package will be sent back to you.
When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Original shipping charges are non-refundable.