Returns and exchanges
When you received your package you have 10 days to reconsider.
Of course, we want you to be in love with your lovely order.
If you wish to return any items of your order, then we ask you to follow these steps.In this way, we know that your return is coming and your refund will be processed quicker.
Safe, sound and easy…
Your return needs to be announced, by letting us know in an email, or phone call within these two weeks and your return package need to be accepted by us in Berlin within four weeks.Please take in consideration how much time it will take for the package to be returned to us.Check your local post office of a carrier for delivery time frames.
It's your responsibility till it reaches us.
We can’t be held responsible for any delays, missing items or damage.
Returns will only be accepted if they are sent in original packaging and in the same condition including the price tags attached to the items.
Don't use any other packaging to return the item(s).
Please note that original shipping charges are non-refundable.
If you wish to return all your items during our Free Shipping offer, please be aware we will deduct the original shipping charges of the refund amount.
Refunds and processing
Refunds will be processed within approximately 7 to 10 business days after we receive your return.
If your return does not meet the conditions listed, the package will be sent back to you.
When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Original shipping charges are non-refundable