Shipping

Complimentary shipping in Germany for orders above 150 eur.

Germany delivery:

Your order will be sent to the address you specified for €3.99.

As soon as your order has been dispatched you will receive an email with the tracking number. You can track your shipment at https://www.paketnavigator.de/Home.aspx
Delivery times cannot be guaranteed but your order will be delivered between 8am – 6pm GMT+1 Monday – Saturday.
If no one is available to accept and sign for the parcel at the delivery address DPD will try to deliver the package 2 more times, leaving a card with instructions on each occasion. After two attempted deliveries, Amoreze Customer Care will contact you directly by e-mail.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
 

IMPORTANT NOTE: All our items*(lingerie, bralettes and body harnesses) are made to order, so please allow 3-10 days for your item to be produced and shipped. If you are in a rush, please let us know BEFORE you purchase this product so that we can let you know the earliest send-out date!

​Please note we can't hold responsible for any delays, damage or loss once the package has left our atelier and is transferred to our carrier.

 

​Worldwide delivery 

​DHL  Express Shipping (3-5 Business Days)approx – 16.9 eur

​Please note we can't hold responsible for any delays, damage or loss once the package has left our atelier and is transferred to our carrier.

​Please note that we do not ship to P.O. boxes, APO/FPO/DPO addresses.

You will receive a confirmation with the tracking information.

Import duties 

All shipments outside the EU may be subject to import duties and taxes, which are levied once a shipment reaches your country.

Payment of these is necessary to release your order from customs on arrival.

You will need to take responsibility for any import duties in your own country.

We are unable to advise on the rates, as they vary according to the country.

 

PAYMENT

We accept Paypal,Sofort uberweisung, Apple pay, Google pay, VISA, VISA Electron, Master Card, and American Express. Our payment system ensures secure transactions. Your card will be charged when your item has been shipped from our atelier, but may vary depending on your credit card provider.

CANCEL A ORDER 

​We understand that ordering a lingerie item<made to measure> for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing/lingerie and some accessories (including harnesses) are made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

  • Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.

  • Once your order has been shipped, it can no longer be canceled.
    If you would like to cancel your order, please login into My account to proceed.

Please allow up to 1-2 days for delivery after your order has left our atelier.

​If you need to cancel your order, please reach out to us as soon as possible by email or phone call. We always want to get our items to you as quickly as possible, so the sooner you are able to let us know the better!

The order has not shipped yet: If you just placed your order, or it looks like your order hasn't shipped yet, please reach out to us right away! We will try our best to intercept your package and cancel for you. If we are able to cancel we will then be able to refund your original form of payment.

The order has shipped: If your order is already in transit to you, please reach out by email or phone. Once you receive the package please send it right back to us, using the same box and address written.